FAQs

FASTLend Frequently Asked Questions

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New Customers: FAQs

FASTLend loans are available exclusively through mortgage brokers. Your mortgage broker can help manage the entire application and approval process. They're your best source of information about FASTLend mortgages and the application process to help ensure you the home loan that's right for you.

A: Please contact your mortgage broker to apply and lodge your application.

A: When you discuss your home loan with your mortgage broker, he/she will inform you of the relevant documentation required to apply for a FASTLend home loan.

A: A fixed rate loan means that the interest rate, which applies to your loan, will stay the same for the fixed rate period. For example, if you take out a 3-year fixed rate home loan, the interest rate will be the same for all 3 years, which means you know exactly what your repayments will be. A variable rate loan means that the interest rate could change throughout the life of the loan.

Current Applicants: FAQs

FASTLend loans are available exclusively through mortgage brokers. Your mortgage broker can help manage the entire application and approval process. They're your best source of information about your application.

A: Please go to the Contact Us page.

Current Customers: Post-Settlement FAQs

A: Please go to the Contact Us page.

A: Surplus funds will be made available as set out in the Direction to Pay form you signed.

A: Your online access details for StarNet will be mailed to you within 5 days of settlement. If you requested a FASTLend Debit Card at the time of application, it will be sent to you within 10 days of settlement.

A: You can check your loan account via StarNet or StarCall to view your available redraw amount anytime or call the CustomerCare team^ on 1300 177 057 from 8:00am-8:00pm (AEDT) Monday to Friday.

A: No. Any redraws you request can only be paid into the linked account that you nominated on your Direct Debit Request form.

A: Yes. You will need to complete a deposit slip with the BSB and account number we have provided in your Welcome Pack.

Note: The teller will not have access to your loan account details in the NAB system. Please explain to the teller that the deposit is a "back office" transaction, the same process as they would do for a Credit Union account. If there is any confusion, ask the teller to call CustomerCare for confirmation of the process.

A: Electronically via StarNet or StarCall:
- You can set up a one off or ongoing payments on StarNet or via StarCall at any time at no cost.
Manual Transactions:
- Manual transactions can be made by downloading a copy of the Repayment Request form and returning the completed form to the CustomerCare team:

  • By email to customercare@fastlend.com.au
  • By fax on 1300 401 684
  • By post to CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
    A fee applies to manual transactions*. Ongoing payment amendments do not attract a fee.

A: Please complete the Repayment Request form and return the completed form to the CustomerCare team:

  • By email to customercare@fastlend.com.au
  • By fax on 1300 401 684
  • By post to CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
    Ongoing payment amendments do not attract a fee.

A: Contact your Broker to arrange an appointment to discuss your request. A new loan application will be required.#

A: Redraw is not available on fixed rate loans. Any available redraw on construction and vacant land loans can only be accessed by completing the Redraw Requests & Transfers form and return the completed form to the CustomerCare team:

  • By email to customercare@fastlend.com.au
  • By fax on 1300 401 684
  • By post to CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
    Ongoing payment amendments do not attract a fee.

There are no fees for this service.

A: Please complete the Repayment Request form and return the completed form to the CustomerCare team:

  • By email to customercare@fastlend.com.au
  • By fax on 1300 401 684
  • By post to CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
    Ongoing payment amendments do not attract a fee.

You can also provide a letter requesting the change, signed by all borrowers, and return it to the CustomerCare team 


^Redraw only available where you have made additional payments to your variable rate loan. Fees are incurred for manual redraws.
* Fees are subject to change and available by contacting CustomerCare.
# Fees and charges (such as variation fees, Government charges, lender's mortgage insurance), and credit criteria may apply.
§ Not available on Interest Only loans.