Buying a home is a big step. The information below will help guide you through what’s next in the loan process, and how you can manage your home loan account. If you need further assistance, contact our CustomerCare team.
Any extra funds from settlement which you have requested to be retained in the loan will be accessible 5 business days after settlement. If you need access to these funds before you have received your StarNet online account access, you will need to complete a manual redraw form.
Redraw is not available on fixed rate loans. Any amount available for drawing or redraw on construction and vacant land loans can only be accessed by completing the redraw requests and transfers form and returning the completed form to the CustomerCare team, You can change the repayment frequency on your loan at no cost
Email to email@example.com
By post to CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007
Before your first payment can be made, we require the following documents on file as well as a completed progress drawdown request form and your builder’s invoice.
Stamped approved council plans and building permit
Builders all risk insurance – contract work & legal/public liability (AFSH Nominees Pty Ltd as lender of your loan must be noted as interest party/mortgagee on stated insurance coverage anywhere in Australia)
Builders registration certificate
Home owners warranty
As part of our process, we will complete progress inspections at the base stage and at the hand over stage to make sure your build is on track.
Contact your mortgage broker to arrange an appointment to discuss your request. A new loan application will be required. Fees and charges (such as variation fees, Government charges, lender's mortgage insurance), and credit criteria may apply. Please check with your mortgage broker.
You can do this at a rediATM operated by Cuscal. You are not able to change your PIN at other ATMs. To find the nearest rediATM operated by Cuscal near your location visit http://www.rediatm.com.au/atm-locator. Click on “View location & details” to see if that ATM is operated by Cuscal.
^Redraw only available where you have made additional payments to your variable rate loan. Fees are incurred for manual redraws.
* Fees are subject to change and available by contacting CustomerCare.
# Fees and charges (such as variation fees, Government charges, lender's mortgage insurance), and credit criteria may apply.
§ Not available on Interest Only loans.